apply by 5 November 2026
Freelance IT Helpdesk Support Engineer – 1st & 2nd Line (Medior)
- 1st and 2nd line IT helpdesk support
- Microsoft Intune
- Topdesk
- Windows environments
- Dutch
A confidential client is seeking an IT Helpdesk Support Engineer to strengthen its IT support team. The assignment involves providing 1st and 2nd line support to end users and resolving hardware, software and workplace-related incidents. The engineer will support Windows, Microsoft Office and Microsoft 365, Microsoft Intune, basic Active Directory, standard PC and workplace equipment, and basic network connectivity. Incidents and service requests are managed through Topdesk, with ITIL Service Support principles applied in daily operations.
> Profile and essential requirements
- Minimum 3 years of experience in 1st and 2nd line IT helpdesk support.
- Minimum 3 years of relevant experience with the technologies involved.
- Minimum 1 year of hands-on experience with Microsoft Intune.
- Minimum 1 year of experience with Topdesk.
- Demonstrated experience supporting Windows environments.
- Dutch at CEFR C2 level – mandatory.
> Optional assets
- Basic understanding of ITIL Service Support.
- Experience installing and configuring standard PCs.
- Knowledge of Microsoft Office and Microsoft 365.
- General knowledge of Active Directory for 1st and 2nd line support.
- Good understanding of Windows troubleshooting.
- Basic networking knowledge.
> Additional details
The profile is hands-on, service-oriented and structured, with comfort working directly with end users, investigating technical issues, communicating clearly with users and following up on incidents until resolution. Interested candidates can contact the confidential client to discuss the opportunity.