apply by 17 October 2026
UX / Service Designer & Facilitator (Medior)
- UX Design
- Workshop Facilitation
- Collaborative Decision-Making
- Responsive Design
- Dutch
The assignment supports a digital transformation initiative in a complex, multi-stakeholder environment. It combines UX design, service design, business analysis and workshop facilitation, working with business teams, IT specialists and key stakeholders to understand user needs, map processes and develop practical, user-centred solutions.
> Profile and essential requirements
- Minimum 3 years of demonstrated professional experience.
- Hands-on experience with tools such as Adobe Creative Suite, Sketch, InVision or equivalent.
- Minimum 3 years of experience facilitating co-creation sessions and UX workshops with multidisciplinary teams.
- At least 1 year of UX-related experience within the public sector or an intergovernmental environment.
- Minimum 3 years of experience translating UX insights into design decisions within collaborative governance and stakeholder alignment frameworks.
- Proven knowledge of responsive interface design and best practices.
- Dutch at CEFR C2 level is mandatory.
> Optional assets
- Practical experience implementing designs using HTML, CSS and JavaScript.
- Experience in content design and the creation of content-driven digital pages.
- At least 3 years of UX or service design experience within transformation programmes or organisational change initiatives.
- Experience navigating competing stakeholder interests and supporting decisions through user research.
- Minimum 3 years of stakeholder management experience across different organisational levels, including senior management.
- Ability to communicate UX findings clearly and build stakeholder support for design recommendations.
> Additional details
- Lead service design activities, including stakeholder analysis, process mapping, user journey mapping and use-case definition.
- Plan and facilitate co-creation sessions and UX workshops involving multidisciplinary teams.
- Gather and analyse user needs, business requirements and existing workflows to identify opportunities for improvement.
- Translate research findings into UX concepts, service blueprints, design components and actionable recommendations.
- Design responsive, intuitive interfaces aligned with user expectations and business objectives.
- Support decision-making by presenting research findings and translating different stakeholder perspectives into agreed design solutions.
- Collaborate with business and IT teams to ensure the feasibility and consistency of proposed designs.
- Contribute to service improvements and transformation initiatives, keeping user adoption and organisational change in mind.
- Apply through Sivel Labs Talents or get in touch to learn more about the assignment.