Work Client Applications Service Lead – Salesforce Field Service

The assignment is to ensure the operational stability, service quality and day-to-day coordination of applications supporting the Work Client domain, with Salesforce Field Service as the main application. The consultant will act as the primary operational point of contact between business and IT teams, coordinating RUN management, functional analysis, incident and request qualification, operational governance and continuous improvement. The role also involves developing an end-to-end operational understanding of the surrounding applications, integrations and supported business processes. What we're looking for - Minimum 5 years of experience with Salesforce, application support, application service management or a comparable enterprise technology environment. - At least 2–3 years of experience in application RUN / operational service management. - Proven experience coordinating operational activities within complex enterprise application environments. - Proven experience with Salesforce Field Service / FSL. - Strong experience with ticket triage, backlog management, prioritization and operational follow-up. - Experience coordinating and challenging external service providers and/or development teams. - Good understanding of IT Service Management principles such as ITIL. - Experience interacting directly with business stakeholders and translating operational needs into actionable priorities. - Salesforce Field Service / FSL - Salesforce Administration - Functional troubleshooting - Application configuration - Incident and problem analysis - Root cause investigation - Application RUN management - Integration analysis - Ticket triage and backlog management - IT Service Management / ITIL principles - Fluent French – mandatory - Fluent English – mandatory - Strong analytical and problem-solving skills - Excellent written and verbal communication - Strong business-facing communication skills - A structured and service-oriented mindset - Strong organizational capabilities - Ability to coordinate multiple stakeholders simultaneously - Ability to challenge technical teams and external providers constructively - Strong prioritization skills in a fast-paced operational environment - Autonomy and proactivity - Ability to identify risks and propose mitigation measures - Ability to communicate operational issues clearly to both technical and management audiences Nice-to-have - Jira or another ITSM tool - Salesforce Flows - APIs and system integrations - Operational monitoring tools - Reporting and KPI dashboards - Experience within the utilities / energy sector - Passive knowledge of Dutch – strong asset